FAQ
1. How long does it take to receive my order?
After your order is placed, please allow up to 2 business day for processing before your item is shipped. Once shipped, delivery times vary depending on your location:
- USA: 3-7 business days
- Canada: 5-11 business days
- Australia & New Zealand: 7-14 business days
- UK: 7-15 business days
- Europe: 7-16 business days
- Other destinations: Up to 20 business days
Please note that these are estimated delivery times and delays may occur due to customs inspections or other unforeseen circumstances.
2. Can I return or exchange my order?
Unfortunately, we do not accept returns or exchanges on our made-to-order items. However, if there is an issue with your order, please contact our customer support team you may be eligible for store credit.
3. How can I contact customer support?
If you have any questions or concerns, you can reach our customer support team via email at Info@energixlab.com. We aim to respond to inquiries within 1-3 business days.
4. Do you ship internationally?
Yes, we provide worldwide shipping. However, please note that we do not currently ship to Africa.
5. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. Please allow some time for the tracking information to be updated.
6. What should I do if my package is lost?
If you believe your package is lost, please contact our customer support team. We will launch an investigation with the carrier to locate your package.
7. Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.
8. How can I stay updated on new products and promotions?
You can follow us on Instagram, Facebook and X to stay updated on our latest products and promotions. Visit our social media pages:
9. Can I cancel my order?
Once an order is placed, it cannot be canceled as our items are made-to-order. Unless the order is still being processed. Please review your order carefully before completing the purchase.
10. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, our items are carefully packaged to ensure they arrive in excellent condition.
